Is My Commission Unfair?

Hello everyone,

I’m a Sales Manager at a recruitment agency in Lithuania, focusing on supplying manpower to the construction sector in Scandinavia. While my main job is client acquisition, I often find myself handling issues that go beyond my role, such as resolving personal problems for workers—everything from broken washing machines to more complex concerns. Unfortunately, my CEO insists on involving me in these matters, which I feel shouldn’t be part of my responsibilities.

Despite these challenges, I’ve managed to generate over 1 million euros in turnover for the company this year. However, my commission stands at just 1% of that total, along with a relatively low base salary. Considering my contributions and the norms in our industry, what would be a fair commission percentage in this sector?