Is This Recruitment Agency Real?

Hi everyone, I’m new here. I recently relocated to Manchester from Australia and got a job interview through a recruitment agency called Childcare Heroes (CH) for one of their clients, Thrive Childcare. I had a virtual interview with Thrive’s Head of People, and the following day, CH informed me that I got the job. Exciting, right?

However, I noticed something odd: CH doesn’t have a website or a LinkedIn page. When I looked up the agent’s name on LinkedIn, I found an inactive profile, which is unusual for a recruitment agency (I’ve been in recruitment for several years). On the other hand, Thrive appears to be a legitimate organization, and the person I interviewed with matches their LinkedIn profile as the Head of People.

I’m set to start next week, but I still haven’t received any contracts or paperwork to sign. I reached out to my contact at CH, and here’s their response:

“You will need to sign your contract, which will be issued via the onboarding system. In order to do this, we need to input your details into the system, but since the role has been filled upon your acceptance, we can’t do this through the normal link. To proceed, could you please enter your details against the role below, and then Thrive will adjust it internally.”

This doesn’t quite add up—why do I have to enter my information for another job posting? Is it normal for a recruitment agency to lack a LinkedIn presence or a website? Is this something specific to the childcare sector?

Am I being overly cautious here? I’d appreciate any thoughts or advice on how to proceed. Thanks!